1. Introduction
Welcome to RoeHaven Travel. We are a boutique luxury travel agency dedicated to crafting extraordinary, personalised journeys for our clients. Your privacy and trust are fundamental to the relationship we build with you.
This Privacy Policy explains how RoeHaven Travel ("we," "us," or "our") collects, uses, protects, and shares your personal information when you interact with our website, submit an inquiry, or engage our services. By using our website or contacting us, you consent to the practices described in this policy.
Please read this policy carefully. If you have any questions, you are always welcome to reach us directly at ada@roehaventravel.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out a contact or inquiry form on our website, communicate with us by email, or engage our services to plan your travels. The information we may collect includes:
- Full name — to address you personally and reference your booking
- Email address — to respond to your inquiries and send travel-related communications
- Phone number — for direct communication when arranging your itinerary
- Trip preferences — including preferred destinations, travel style, accommodation preferences, and any special interests or requirements
- Travel dates — approximate or confirmed dates of intended travel
- Contact form messages — the full content of messages or requests you submit through our website
- Group or party details — such as the number of travellers, ages, or special needs you share with us
We do not use cookies for tracking or analytics, and we do not automatically collect technical data such as IP addresses, browser types, or device identifiers beyond what is inherent in standard web server logs.
3. How We Use Your Information
We use the personal information you provide solely to:
- Respond to your travel inquiries promptly and personally
- Plan, quote, and arrange travel itineraries, bookings, and reservations on your behalf
- Communicate with you throughout the planning process and during your trip
- Send relevant travel documents, confirmations, and important updates related to your journey
- Provide the level of personalised service that defines the RoeHaven Travel experience
- Comply with any legal or regulatory obligations that apply to our business
We will not use your information for unsolicited marketing communications without your explicit permission. If you'd like to receive occasional travel inspiration or exclusive offers from us, simply let us know.
4. Information Sharing
Your personal information is important to us, and we treat it with care and discretion. We do not sell, rent, or trade your personal information to any third party, ever.
We may share your information only in the following limited circumstances:
- To facilitate your bookings: We may share necessary details (such as your name, travel dates, and preferences) with hotels, airlines, cruise lines, tour operators, and other travel suppliers strictly to arrange and confirm your bookings. These parties receive only what is required to fulfil your travel arrangements.
- As required by law: We may disclose your information if required to do so by a court order, legal obligation, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not share your information with advertising networks, data brokers, social media platforms, or any third party for commercial purposes unrelated to your travel arrangements.
5. Data Security
We take the security of your personal information seriously. We implement reasonable administrative and technical safeguards to protect the information you share with us from unauthorised access, use, or disclosure.
Communications to and from our email are transmitted using industry-standard encryption protocols (TLS/SSL). We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law.
While we take every precaution, please be aware that no method of electronic transmission or storage is 100% secure. If you have concerns about the sensitivity of information you are sharing, please contact us and we can discuss alternative secure methods of communication.
6. Your Consent
By using our website and submitting your information through our contact form or via email, you consent to the collection and use of your personal information as described in this Privacy Policy.
You have the right to request access to the personal information we hold about you, to correct any inaccuracies, or to request that we delete your information, subject to any legal obligations we may have to retain it. To exercise any of these rights, please contact us at ada@roehaventravel.com.
We reserve the right to update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date at the top. We encourage you to review this page periodically.
7. SMS & Text Messaging Terms and Conditions
Program Name: RoeHaven Travel SMS Notifications
Program Description: By providing your mobile phone number and opting in to receive text messages from RoeHaven Travel, you agree to receive SMS communications from us. These messages may include travel inquiry confirmations, booking updates, itinerary reminders, trip alerts, and occasional travel inspiration relevant to your preferences and planned journeys.
Message Frequency: Message frequency varies based on your activity and engagement with our services. You may receive up to 5 messages per month, though this may vary during active trip planning periods.
Message & Data Rates: Message and data rates may apply. Please check with your mobile carrier for details regarding your plan's messaging and data fees. RoeHaven Travel is not responsible for any charges incurred through your carrier.
Opt-Out Instructions: You may opt out of receiving text messages from RoeHaven Travel at any time. To stop receiving messages, reply STOP to any text message you receive from us. You will receive a one-time confirmation message acknowledging your opt-out. After that, you will no longer receive SMS messages from us unless you choose to opt back in.
Help: For assistance, reply HELP to any message from us, or contact us directly at ada@roehaventravel.com. We aim to respond within one business day.
Support Contact: For any questions or concerns about our SMS program, please contact us at ada@roehaventravel.com.
Consent: By submitting your phone number through our website contact form or otherwise providing it to us and agreeing to receive text messages, you expressly consent to receive SMS communications from RoeHaven Travel at the number provided. Consent to receive text messages is not a condition of purchasing any goods or services from us.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, U.S. Cellular, and MetroPCS.
For more details on how we collect and use your information, please refer to the full Privacy Policy above. For general information on SMS consumer rights and protections, you may visit the CTIA (Cellular Telecommunications Industry Association) website.
8. Contact for Privacy & SMS Questions
If you have any questions, concerns, or requests regarding this Privacy Policy, our SMS program, or the way we handle your personal information, please don't hesitate to reach out. We're a small, personal team and we take every inquiry seriously.
Email: ada@roehaventravel.com
We aim to respond to all privacy-related enquiries within three business days. Your trust means everything to us, and we are committed to handling your information with the same care and attention we bring to planning your perfect journey.